Terms & Conditions

TERMS AND CONDITIONS

Compliant with EU Consumer Rights (Distance Selling Directive / Consumer Rights Directive)

Registered brand name: LUKONS

Legal entity: SIA RITONE

1. General Terms and Conditions

1.1. These Terms and Conditions apply to all quotations, orders, deliveries, and contracts concluded with SIA RITONE (hereinafter – the Seller) via the website www.lukons.com or by e-mail.

1.2. All price offers are prepared based on the Customer’s written inquiry. Any changes must be confirmed in writing.

1.3. The quotation is valid for 30 days from the date of issue.

1.4. Prices are indicated without VAT. VAT will be added according to the laws of the Republic of Latvia and/or applicable EU regulations, depending on the Customer’s location.

1.5. These Terms shall prevail over any Customer’s terms unless otherwise expressly agreed in writing.

2. Custom Floor Access Doors

2.1. Definition: Any floor access door that deviates from the standard models, sizes, materials, finishes, mechanisms, or other specifications presented on www.lukons.com is considered a Custom Floor Access Door.

2.2. All Custom Floor Access Doors are made to individual order according to the Customer’s specifications and are NON-REFUNDABLE (except as provided by mandatory EU consumer law). This includes cases where the Customer changes his mind, cancels the order, changes dimensions, or modifies specifications after the order has been confirmed and paid.

2.3. The Customer acknowledges that custom products are excluded from the 14-day right of withdrawal under EU consumer protection rules, as they are clearly personalized.

3. Placing Orders

3.1. The order is considered accepted only after the Seller sends Order Confirmation from info@lukons.com and the Customer makes 100% advance payment (unless otherwise agreed in writing).

3.2. Any changes after confirmation may result in revised pricing, production deadlines, and additional costs.

4. Delivery

4.1. The Seller covers delivery costs from its warehouse to the Customer’s address (DAP terms), unless otherwise agreed.

4.2. The Customer must provide accurate delivery details at least 7 days before shipment.

5. Payment Terms

5.1. Standard payment is 100% advance before production.

5.2. Late payment interest: 0.5% per day.

6. Right of Withdrawal (EU Consumer Rights)

6.1. Consumers (natural persons acting outside their trade, business, or profession) have the right to withdraw from the distance contract within 14 days after receiving the goods, without giving any reason, provided the goods are unused, undamaged, and in original packaging.

6.2. Exceptions (no right of withdrawal):

Custom-made / personalized goods (Custom Floor Access Doors and other products made according to individual specifications);

Goods that have been used or whose commercial appearance has been significantly changed.

6.3. Return costs:

The Customer bears the direct costs of returning the goods.

For international returns, a fixed return processing fee of 350 EUR will be deducted from the refunded amount in cases where the Customer changes his mind, orders the wrong size/specifications, or does not provide a reason.

6.4. The Seller will refund the money (after deducting the return fee and any depreciation) within 14 days after receiving and inspecting the returned goods.

6.5. To exercise the right of withdrawal, the Customer must send a clear statement to info@lukons.com before the 14-day period expires.

7. Complaints and Warranty

7.1. Visible defects must be reported within 7 days after delivery. 7.2. The Seller will respond to complaints within 14 days.

8. Force Majeure

Neither party is liable for non-performance due to Force Majeure.

9. Governing Law and Disputes

9.1. These Terms are governed by the laws of the Republic of Latvia and applicable EU consumer protection legislation.

9.2. Disputes shall first be resolved amicably. If unsuccessful, they shall be settled in the courts of Latvia.

Contact: info@lukons.com